When I received my parcel the one that I requested for exchange, it was still size L! Unbelievably, Nile.com deliver the same size. I made a complaint (of course). They asked me to pay (again) rm6 for them to deliver the next one. Btw, it was not my mistake. And again I had to return what they deliver (so that means I needed to spend another rm6 for postage). On the second thought, my jacket is no longer cheap now.
Reading the refund procedure, I decided not to take the risk of Nile.com delivering the wrong parcel anymore. I just want my refund. My rm40+ are turned into points so I can use it for my other purchases.
However, when I wanted to use the points, there was a limit. I only could use around Rm6 for each purchase. Kenapa tak boleh guna sekaligus kan? It was my own money on the first place. Bukan voucher ke apa pun! I was frustrated. Nile.com made me feel that it is a trick for them to make customer purchasing from them. I dont know about you. But i felt cheated.
So, my advice to you. If you want to redeem, better don’t. I read the reviews, there are those who said the services were okay. Based on my personal experience, they deliver fast. But the services were not as I expected esp on redeem issue. Hope they improve in the future.